Financial Policy at Richmond Family DentistryNew patients can make an appointment either by submitting an online appointment request; filling out the online registration and health forms or calling (804) 381-6238. When you do so, we will speak with you to confirm the date and time of your appointment and answer any questions you might have. During this conversation, we will also take your credit or debit card information and withhold a reservation fee that will be applied to the cost of the comprehensive holistic consultations with Dr. Hart if you choose to schedule it.
FULL PAYMENTRichmond Family Dentistry has a full payment policy. This means that full payment is required at the time of service for major services and specialized cleanings. We accept cash, check, or credit card.
INSURANCE FILINGWhile the filing of insurance claims is a courtesy that we extend to our patients, all charges for our services rendered are your responsibility. We are not a party to your insurance company’s contract and it is your responsibility to contact your insurance company in case you have questions regarding the insurance coverage of our services.
MITIGATING CIRCUMSTANCESIf special circumstances make immediate payment impossible, payment arrangements must be approved in advance by our business office staff.
UNPAID BILLSBills unpaid for more than 30 days may be turned over to a collection agency or an attorney at the sole discretion of Richmond Family Dentistry unless other arrangements have been made with us. Accounts that are turned over to collections or an attorney for collection may result in dismissal from the practice. If the account is turned over to the collection agency or an attorney for collection, the account will be charged and you agree to be responsible for collection fees and/or attorneys’ fees of the greater of 33 1/3 % the total amount owed or the attorneys’ of $300.00 per hour at the sole election of Richmond Family Dentistry. Carrying charges of 1.5% per month will apply to any balance more than 30 days past due.
DEPOSITS (NONREFUNDABLE) , CANCELATIONS & RESCHEDULING OF TREATMENT APPOINTMENTSOur office requires a deposit to be made in order to reserve a treatment appointment with Dr. Hart for 1 hour or longer. The deposit is 50% of the scheduled treatment cost. If you cancel your appointment for any reasons and at any time, you forfeit your deposit.
Treatment reservations with Dr. Hart must be canceled by speaking with the front desk. Voicemails, emails and text messages are not accepted as cancellations.
You have up to 72 hours prior to your scheduled appointment to reschedule it for the earliest available time slot by speaking with the front desk (voicemails, emails and text messages are not accepted as rescheduled appointments). If the request to reschedule a treatment appointment comes within those 72 hours, you will be required to pay an additional nonrefundable deposit to make the new treatment appointment.
MISSED/ CANCELED APPOINTMENTS FOR HYGIENEHygiene reservations with Christine must be canceled by speaking with the front desk (voicemails, emails and text messages are not accepted as cancellations) at least 3 business days prior to scheduled appointment. Not doing this will result in an operatory reservation fee up to $250.00.
DISMISSAL OPTION FOR MISSED APPOINTMENTSPlease help us serve you better by keeping all scheduled appointments. Multiple missed appointments may result in dismissal from the practice.
Harmony is one of the most important principles of a holistic lifestyle. At Richmond Family Dentistry, we are in harmony with our patients. We value greatly patients’ time and their loyalty to our practice. In turn, patients value our staff time and respect Dr. Hart’s busy schedule.