Alert !
Coronavirus 2019 (COVID-19)
Important information about our office’s precautionary measures
New Patients:
Existing Patients:

Important information about our office’s precautionary measures

In the age of COVID-19, we are the safest dental office in Richmond, VA. This is because we are a mercury-safe and mercury-free office with a robust ventilation system. In our operatories, we have powerful E.L. Foust air purifiers with activated carbon mix and high-efficiency particulate air filters that capture pathogenic particles and toxins. These units are supported by a workhorse Surgicallycleanair unit seen in hospitals that has a UV-C light to kill airborne bacteria and viruses, among others. In operatories, our patients will also notice two DentAirVac.com units that we use to eliminate aerosols. These units immediately suck up any kind of aerosol from a patient in the chair. In the waiting area, we have also placed a Germ Guardian Tower air purifier with the UV-C light to kill viruses and bacteria. Our sophisticated air-filtration system is working around the clock to ensure that the air in our office remains the cleanest and purest among all dental offices in Richmond area.

As a result, our office meets and, in many respects, exceeds the American Dental Association (ADA), Food and Drug Administration (FDA), Center for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA) and Virginia Department for Health (VDH) regulations and guidelines regarding the work safety and control for infections in a workplace.

We also follow hygiene and sterilization protocols as stipulated by the ADA, FDA and VDH and thoroughly disinfect our operatories after EACH patient's visit using a hospital-grade, broad-spectrum disinfectant that kills viruses, including COVID-19, bacteria and other pathogens. This is in addition to the regular thorough cleaning of our office at the end of the workday. Furthermore, we wear our own respirators during the procedures, wash our hands before and after each patient, and rinse frequently with ozone water.

Our office also uses new cone beam with ultra-low radiation to take both extraoral panoramic radiography and 3D imaging in order to minimize aerosol-generating examination, such as Intraoral x-rays that can stimulate saliva secretion and coughing.

Out of an abundance of absolute caution, we have introduced additional precautionary measures to enhance environmental safety at our practice for the benefit of our patients.

Dr. Hart and Jessica in personal protective equipment Images 1
Dr. Hart and Jessica in personal protective equipment Images 2

Dr. Hart and Jessica in personal protective equipment while they see emergency patients

A day prior to your coming to our office

  • we will call you and ask whether you have been to any of the high-risk coronavirus locations in the last month or have been near a person who later was found to have a coronavirus. If so, we will reschedule your appointment at our practice for a date not sooner than 14 days after our call. We will call you again and check on you a day prior to your appointment
  • we will ask if you show any symptoms such as fever, cough, sore throat, shortness of breath or difficulty breathing and if you do, we will tell you not to come in, reschedule your upcoming appointment for a later date and ask you to contact your health care provider as soon as possible if you have not done it yet
  • if you are a patient, we ask you arrive to our practice without any family members. If a child is a patient, only one parent is asked to come in. If adults come accompanied, we ask that their escort stay in their vehicle

When you are healthy and arrive to your appointment

  • we ensure the social distance between you and other our guests by spacing patients' appointments and asking you to arrive exactly on time for your appointment
  • when you arrive at the parking lot next to our practice you call our office to check in. You wait in your car until we call you to let you know that you can now come to the office. There will be no sitting in the waiting room

When you enter our office

  • when you enter our office and come to the registration window, you will be able to use a hand sanitizer and put on disposable gloves before you sign in
  • we will take your temperature
  • if you come in with a child we will take your and your child's temperature and ask you to hold the child with you all the time to prevent him from touching any surfaces
  • we have taken out toys, magazines, and samples out of the waiting area to reduce cross contamination hazards
  • we also provide a surgical mask for any patient who will request it while in our office

When you are ushered into an operatory

  • you will be seated in a thoroughly disinfected operatory separated from other operatories and from any other guests
  • you will be attended by a maximum of two of our staff members, Dr. Hart and her assistant or just by a hygienist if you have a cleaning appointment.
  • you will be asked to rinse with ozone water for a full minute

When you leave our operatory and office

  • while you are leaving our operatory, we will ensure your minimal contact with any other patients or guests in our office
  • we will ask you to dispose of your gloves and you can use a hand sanitizer prior to your leaving our office

Our staff cannot come to work with ANY symptoms resembling COVID-19 and, even if healthy, they will work with you wearing personal protective equipment. We encourage our patients to stay informed on basic protective measures, such as those listed by the WHO and to check additional resources from CDC: Frequently Asked Questions and Answers (CDC); Share Facts, Not Fear (CDC); American Dental Association (ADA) Coronavirus Resource Page; Academy of General Dentistry's “COVID-19 Information” page with FAQ and relevant resources, Virginia Dental Association's COVID-19 Hub and Johns Hopkins University database about the spread of the Coronavirus in (nearly) real-time.

Our patients' health is of the utmost importance to us. If you have any questions or comments regarding our practice's measures to help better protect our patients against coronavirus please contact us at (804) 381-6238 or email us at info@richmondfamilydentistry.com

Testimonials

Shari M.
Dr. Hart represents true integrity. Her staff also exudes a level of professionalism and kindness.
I am thankful to have found a dentist who practices in a holistic manner.
Dr. Hart is a beautiful and smart soul
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